OUR COMMITMENT TO PRIVACY
Information we may collect from you are 2 types:
1. WEB USAGE information
We may collect information about your visits to, browsing of, and use of our website unless your web browser blocks this. The range of data we collect will depend on how you interact with our website.
This information may include:
your IP address (a unique identifier allocated to your computer for your connection to the internet);
your computer device details (PC, tablet, smartphone, watch etc.);
the make and version of web browser (e.g. Internet Explorer, Firefox, Safari, Opera, Chrome) you are using;
your operating system (e.g. Windows, Windows Phone, OSX, iOS, Android, Linux etc);
your browser plug-ins;
any web-page you came from, identified as the referrer web page address by your web browser;
page response times;
pages and parts of pages you visit;
usage you make of our website, including enquiries and searches undertaken, and registrations for accounts, forums etc.;
services and products you viewed;
length of visit to website and pages;
This information may include:
data inputted into forms and fields;
registrations for any accounts;
newsletters or other features of our site;
usernames and passwords;
log-in / out history, and settings;
actions taken within any account or other registration, including view and update and changes to settings; and posts to any forum, feedback, review or other social functionality on our website.
2. Data concerning our individual travelers
Social networking contact details, your social posts about any of our trips and travel experiences. Proofs of identity and address, copies of passports, driving licences, and utility bills, card and other payment details, and financial information, health information relevant to your planned travel and travel insurances held, results of searches carried out against you (such as to verify your identity, address, and credit status), your preferences, frequent flyer or travel partner programme affiliation and member number.
IP Addresses and cookies
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns only. For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:
To store information about your preferences, and so allow us to customise our site according to your individual interests.
To speed up your searches.
To recognise you when you return to our site.
To estimate our audience size and usage pattern.
HOW WE COLLECT OR GENERATE YOUR PERSONAL DATA
This section sets out the ways in which we may collect or generate personal data concerning you.
Visiting our website
Data you provide
Your personal data will include data you provide (or later amend), whether:
from correspondence with you;
verbally to us over the phone or in person;
by filing in any field or form on a website;
by filling in any printed form we provide you with;
from documents you provide us with; and
from updates to any information you provide to us from time to time.
This includes when you:
register or subscribe for any service, account, members, or loyalty program, make an enquiry or booking for a holiday or other travel services whether in person, by phone, through our website or otherwise;
send us your comments or suggestions;
subscribe to any newsletter or other publication;
and request sales and advertising information, including brochures.
Where we store your personal data:
Any personal data that we collect from you may be transferred to and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.
By submitting your personal data, you agree to this transfer, storing or processing. We will take appropriate steps to safeguard your data in accordance with the requirements of the Act. All information you provide to us will be stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Subject to our compliance with the requirements of the Act, although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your personal data, we will adopt appropriate procedures and security features to prevent unauthorised access.
Uses made of the information:
We may use your personal data in the following ways:
To ensure that content from our site is presented in the most effective manner for you and for your computer. This may include us using your personal data in order to tailor the website to your preferences.
To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes via a form on our website or direct correspondence with one of our representatives.
To carry out our obligations arising from any contracts entered into between you and us including to communicate with you regarding your booking or other purchase. To respond to queries you may direct to us from time to time. To allow you to participate in interactive features of our service when you choose to do so. To notify you about changes to our service.
USE OF YOUR PERSONAL DATA FOR DIRECT MARKETING
We do not use or disclose your personal data for direct marketing purposes unless:
we have obtained your consent to do so, such as through an opt-in box on any form or website of ours; and/or
you have made a booking with us and there is our legitimate business interest to do so for similar products or services. If you do not want to receive direct marketing activities anymore, you can manage your communications preferences on your online account or unsubscribe by following the link at the end of every of our electronic communications. In addition to data protection law if we use your personal information for direct marketing purposes we may also be subject to additional rules that regulate direct marketing, such as the EU Privacy and Electronic Communications Directive 2009/136/EC. The term “direct marketing” essentially means direct marketing material or advertising at a particular individual.
Direct marketing by us
We will use your personal data to send you marketing information (including adverts and details of promotions) about travel services:
(1) offered by us;
(2) which can be booked with third parties through us;
(3) which can be booked with other companies within our group (i.e. the Travel Corporation Group); and
(4) offered by third parties selected by us. However, we will not pass any of your details to third parties without your prior and specific consent.
Where applicable we will only send you marketing information about the categories of travel services you have selected. Also, we will only contact you in the manner you agreed to (e.g. by email or sms).
Withdrawing from Direct Marketing
You are free to stop receiving marketing information from us at any time by contacting us as detailed in this privacy notice or by following the instructions set out in our marketing communications. If you email us to withdraw your consent, it would be helpful if you could insert the word “Unsubscribe” as the subject heading.” When you elect to stop receiving marketing information we will, from that point onwards, not share your information further with any other third parties. You are also free, at any time, to notify any third party to whom we have previously passed your contact details to, that you no longer wish to receive marketing communications from them.
Disclosure of your information:
When you make a travel booking with us, certain of the personal data you provide will be passed to and processed and stored by relevant third parties, so that they can provide you with the arrangements you require.
We may disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or to protect the rights, property, safety of Castello Tricerchi, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
We may disclose our customer list and personal information to a third party who acquires or attempts to acquire all or a substantial part of our company or website.
We may pass personal data to third party organisations that provide us with IT or administrative services to us. We may use third parties to support us in providing our services and to help provide, run and manage our IT systems and website. For example, providers of information technology, cloud-based software as service providers, identity management, website hosting and management, data analysis, data back-up, security and storage services. The servers powering and facilitating that cloud infrastructure are located in secure data centres around the world, and personal data may be stored in any one of them. When we share data with others, we will implement appropriate technical and organisations to protect the data and to comply with our obligations under the Act.
How long will we hold on to your information:
We will retain your information only for as long as is necessary for the purposes set out in this policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.